Actually, no, it never occurs to them.
This same sentiment is why, to most of the business world, their IT shops are just big black money-sucking holes full of sanctimonious nerds who do a bunch of shit that the nerds can't explain to the business, but to some degree, the business knows they need.
At our shop, the nerds don't understand why the users called the helpdesk to complain their PCs are acting slow today - if they had only read the 35 page manual sent to them 4 weeks ago it clearly explained that today is "upgrade all your software day" and things might seem sluggish. Oh sorry, today is when you do FI close? Oops!
That is a slight - slight - exaggeration.
And then the nerds whine about being outsourced - commoditized and replaced by something(one) cheaper. How could this possibly happen!?!?!?!
"IT Business Alignment" is becoming all the rage: recognizing that IT is just something a business consumes, and that good IT shops understand their business customers and can interact with them without sounding like a bunch of purist nerds.
We shall see.
Matt
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