> Why have they been so unable to get their shit together?
>From what I've seen of corporate executives, this is a little like asking why
the plague bacillus doesn't take better care of its host.
People who are making their way on the inside of big established companies mostly have far more immediate and urgent worries than whether the product is any good. They worry about finding someone else to blame for the latest disaster, about getting promoted, about flattering their boss' idiotic notions and getting a nice bonus, and so on.