[lbo-talk] United Airlines' New Frontier in Ripoffs

[michael perelman]

I had about $500 worth of electronics gear stolen from my luggage in
June.  I spent several hours figuring out how to download the claim
forms.  After I filled them out, I got a brief note indicating that
they received my submission.
Then I heard nothing.  I spent many hours -- my guess is more than 20,
mostly spent on wait times -- trying to contact somebody.  I could get
to an Indian call center, which could not give me any information on
what to do.
After several months, I was informed that I had not included the tag
from my baggage, which I did.  I resent it.  Many weeks later, I
learned that I never sent it according to their records.  After
several iterations, I learned that my claim was denied because the
company never received the tags.
A lawyer friend sent a letter to United.  Now in January, I received a
letter informing me that United does not accept responsibility for
lost electronics.

-- 
Michael Perelman
Economics Department
California State University
Chico, CA
95929

530 898 5321
fax 530 898 5901
http://michaelperelman.wordpress.com