And, ironically, this restauranteur removed the tipping policy in order to command better preformance from his service staff! LOL IOW, he was removing the very thing that, turns out, encourages "poor performers" to continue performing poorly: the nearly automatic tip most service staff experience.
"Restaurant owners and managers are encouraged to embrace tipping because, supposedly, the customer's tipping decision holds the server accountable for quality, relieving the restaurant of costs spent on supervising and supporting their servers. But in truth as shown by <http://tippingresearch.com/uploads/managing_tips.pdf>the<http://tippingresearch.com/uploads/managing_tips.pdf> Michael Lynn research mentioned in the last post customers largely abdicate that role. Instead the customers give only very weak feedback to the server with their tips, and in my observation even the worst servers take the lack of strong negative feedback as confirmation that they are providing acceptable service. So here's yet another, profound, way that tipping promotes bad service and hurts both businesses and customers: Because tipping correlates weakly to service quality, and because individual tips are always subject to interpretation, tipping removes the incentive for poor performing servers to improve. "
<http://jayporter.com/dispatches/observations-from-a-tipless-restaurant-part-4/>http://jayporter.com/dispatches/observations-from-a-tipless-restaurant-part-4/
At 03:34 PM 11/17/2013, Andy wrote:
>The following blog post really struck me at the time (during the federal
>shutdown), converging with some of Cory Robin's observations about
>persistent threads within conservatism. The latest example of this sort of
>thing...
>
>http://nymag.com/daily/intelligencer/2013/11/gay-waitress-tip-dayna-morales-new-jersey.html
>
>...reminded me of it, particularly with respect to the idea of eliminating
>government welfare in favor of private and particularly religious charity
>as a way of enforcing moral judgement.
>
>http://nomoremister.blogspot.com/2013/10/the-punishers-want-to-run-country-or-we.html
>
><quote>
>
>Varney's attitude towards the Federal Work force is the same attitude as
>(some) diners take when they are eating out in a fine restaurant and they
>fear that they don't have enough money or status to get good service--and
>they suspect that someone else is getting better service. They want to tip,
>and they want to use the tip to punish the worker for failing to give
>exceptional service to the important people (the diner himself).
>
> The diner comparison isn't because I think this is trivial, but because
>people take the issues surrounding service in restaurants very, very,
>seriously and become nearly as unhinged as Varney when they don't feel they
>can control the experience they are having. And I think (and others are
>arguing this right now) that a huge part of the Republican experience of
>governance in the US right now is about disapointment and lack of control.
>They are emotionally in the position of people who used to be offered the
>best seat in the house and could order a la carte without worrying about
>the bill, and now they think they are being relegated to the back of the
>restaurant and they imagine that they are paying the bills for other people
>for meals they won't enjoy. But the comparison isn't based only on this
>metaphor--I also think that Varney's attitude, which is the Republican
>attitude encapsulated, is based on another and deeper cultural reality:
>that for Republicans the government itself is understood as an employee and
>the individual Republican fancies himself an employer--and he wants the
>power of that relationship to be vindicated in every instance. Where it is
>not expressed and understood as oppressive then its not working for Varney.
>
>[...]
>
>
>The Restaurant customer, and I'd argue many Americans, don't respect work
>or workers and see situations in which they are served by a worker as a
>kind of passion play in which the served get to experience the power of the
>purse, the power of the john vis a vis the prostitute, the power to coerce
>service and specifically the power to punish one person for disappointment
>or bad service or really anything the tipper wants to punish that person
>for. More than that: Americans see tipping as an occasion to right the
>wrongs of a situation and to restore a balance--a balance that is upset
>when one person (the client) expects something good and gets something they
>didn't want.
>
>[...]
>
>
>What does this have to do with the Republican Party? The Republican Party
>at this point in time is entirely made up of *Punishers* who think they are
>entitled to treat the government--and especially the government of Barack
>Obama--as waiters who need to be shown their place. This should surprise
>no one. At heart the entire Republican Party is made up of winners and
>losers and they are united in just one thing: they think that money is the
>only way to tell who is who. If you have money, you use that to distinguish
>yourself from the losers and to demonstrate your superiority by punishing
>them further. If you are a loser--a worker, for example, or have no health
>insurance (say) your job as a Republican is to take your status as a given,
>accept it, and turn around and get your jollies kicking someone else
>farther down the line.
>
>[...]
>
>Why are Federal Workers a special case and a problem for Republicans? In
>the case of Federal Workers I'd argue that its not merely that they are
>workers (who are always despised) its because they are workers who for the
>most part don't conform to Republican ideas of the right boundaries for
>workers. The right boundaries for workers are that *they know their place*,
>that they *can be fired capriciously*, and that they exist primarily to
>make the *employer feel good about himself* and, further, that like
>waiters in a restaurant and prostitutes with their johns their job is also
>to make the employer believe that he is receiving an extra good form of
>treatment not accorded to others diners or johns.
>
><unquote>
>
>--
>Andy
>"It's a testament to ketchup that there can be no confusion."
>___________________________________
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-- http://cleandraws.com Wear Clean Draws ('coz there's 5 million ways to kill a CEO)