The main thing was the disconnect between the managers and the workers and the fatal inability of managers to listen to workers.
Joanna
----- Original Message ----- Also? The project used agile, not waterfall. The culture of DC contracting companies and in the healthcare space in particular, is agile. He's wrong to claim that it's all waterfall in DC.
At 04:57 PM 11/21/2013, JOANNA A. wrote:
>Great article on how hierarchies defeat intelligence.
>
>http://www.shirky.com/weblog/2013/11/healthcare-gov-and-the-gulf-between-planning-and-reality/
>
>
>Joanna
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