"Consider what would happen if a union used its power (collective bargaining, slowdowns, education, strikes) to push management to take risks, embrace change and most of all, do what's right for customers in a competitive age...
What if the unionized service workers demanded the freedom to actually connect with those that they are serving, and to do it without onerous scripts and a focus on reliable mediocrity?" ========================================================
One of the most compelling, "make you go hmmm..." narratives I've heard. Never mind that it's complete nonsense. It could catch. I wonder if it will (on the right)?