Microsoft plans largest lay-off of full-time employees in company history
Hundreds of call center jobs to be offshored to India and Canada
By Jeff Nachtigal WashTech News
When Eric Poore began working as a customer service representative for Microsoft’s technical call-routing center in 1997, he was told his advancement opportunities were endless.
Two years into his Microsoft career Poore’s hard work paid off with a promotion to Outlook Technical Router, where he managed technical questions about Microsoft’s email program. But less than a year later, the position was outsourced – a handy euphemism for being sent to India or elsewhere to cut labor costs - and he was demoted back to his original customer service job.
Four years after Poore lost his first position to outsourcing, he is about to lose his six-year career because Microsoft is in the process of a massive relocation of Customer Central call center jobs to India and Canada.
Employees estimate that Microsoft is planning to eliminate at least 800 jobs in the next fiscal year at the company's Las Colinas facility outside of Dallas, Texas and shift the work offshore.
If this outsourcing goes as expected, it will be the largest one-time firing of full-time Microsoft employees - in the company’s history.
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