Ah yes, SMILE!! The hideous rictus that is the default facial setting of this transactional society. Barbara Ehrenreich makes a deft reference to this in her new book on white-collar unemployment, _Bait and Switch: The (Futile) Pursuit of the American Dream_. Referring to some fatuous "career coach" who was ostensibly helping her to find a PR job, Ehrenreich writes: "She represents something about the corporate world that repels me, some deep coldness masked as relentless cheerfulness." Bingo -- the true-to-life vision of the biz world as hell decked with smileys.
BTW, the quote cited is from the NY Times review -- sounds like a great book but too depressing to read. <http://www.nytimes.com/2005/09/18/books/review/18jacobs.html>
Carl