[lbo-talk] AOL

[Jim Devine]

speaking of big scary totalitarian organizations, I finally conquered
AOL. (Poor grammar: it sounds as if _I'm_ big, scary, etc.) Awhile
back I mentioned that I was regularly being charged $1.99 for an AOL
"service" I didn't use (something called "AOL Expressions"), even
though I had taken AOL-related "services" off all of the computers in
the house. Well, I tried working on it through Mastercard, but that
wasn't working either. Eventually, I left a message on Elliott
Spitzer's web-page, so that the fightin' DA (who was already on AOL's
trail for other things) could get on my side. His office forwarded my
complaint to the California DA and I finally got results. AOL said "we
have no evidence!," so I provided it. They owed me $55, not counting
pain and suffering. Well, I don't know where the difference came from,
but AOL refunded almost $51.

so let's count that as a victory!
;-)
--
Jim Devine / "There can be no real individual freedom in the presence
of economic insecurity." -- Chester Bowles