[lbo-talk] More India Shining

[Yoshie Furuhashi]

On 1/16/07, Jordan Hayes <jmhayes at j-o-r-d-a-n.com> wrote:
> > I fail to see why these women do not sharpen up their U.S English
> > accents and join a call centre.
>
> I fail to see why the people who join call "centres" don't sharpen up
> their U.S. English skills first.  I had to call United Airlines 5 times
> the other night to get someone who understood the question I had.
>
> I guess my actual complaint is with those who are the hiring managers.

Maybe the outsourcing airlines are expecting US customers to become
(finally!) cosmopolitan, learning to hear and speak English with
diverse accents and at various degrees of competence, just as banks
taught customers to use ATMs, supermarkets taught them to use self
checkout systems, and so on.
-- 
Yoshie
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