>
> On Aug 12, 2009, at 2:34 PM, Matt wrote:
>
> I said to Dad: "I really do not understand why people get so
>> frustrated with tech support, especially offshore support! She was
>> awesome!"
>>
>
> Wow. My experience with Verizon DSL support was miserable. My old office
> line kept dropping out. I spent hours and hours on the phone with them,
> talking mostly with idiots who made me go through the same idiot routine
> every time. They sent out three techs who couldn't find anything. This went
> on for a couple of years. Finally, they sent out a guy who traced the wire
> out to the street. Turned out there was a bit of stripped insulation and
> some wires were touching.___________________________________
>
my experience with verizon dsl support was very much in line with this.
i currently have at&t's u-verse stuff, and it is flakey, but i haven't had trouble like i had with verizon in WV. On the other hand, I think the infrastructure they were using in rural WV was, er, very, very old.