[lbo-talk] Lenovo, It Gets Worse

[michael perelman]

Apparently a mistake on the shipping label caused the computer to take
a detour to England.  The package looks like it might clear customs on
Monday, but somehow in the interim, the laws of gravity may have
changed.  The package, which originally weighed about 6 pounds looks
like it may be down to about a pound now.  One might also almost think
that the computer may have left its box somewhere in England.

If that is the case, Lenovo tells me that it will take a couple weeks
to order a new computer from China.

What makes this process most frustrating is a standard feature of
modern capitalism, perhaps inspired by Franz Kafka.  Lenovo seems the
contracted out much of the repair work to IBM, who seems to have
contracted out different aspects of the process to other companies.
It takes me on the average four telephone calls to different people
until I reached somebody who can expedite my case to the next level.
At this point, I have to make the next four phone calls until I
reached somebody who understands how to move it up another level.

-- 
Michael Perelman
Economics Department
California State University
Chico, CA
95929

530 898 5321
fax 530 898 5901
http://michaelperelman.wordpress.com