[lbo-talk] Patients Are Not Consumers

[Gar Lipow]

On Sun, Apr 24, 2011 at 11:48 AM, shag carpet bomb <shag at cleandraws.com> wrote:
>
> Finally, simply trace the change in fucking name tags at chain stores.
> Started in the mid-80s as well. Clerks became associates, etc. etc. The
> change in terminology came about for the same reason: new managerial
> ideologies associated with TQM/CQI.

Ah, brings back memories. Joke from the time: TQM stands for
Timewasting Quirky Meetings.