[lbo-talk] Patients Are Not Consumers

Gar Lipow gar.lipow at gmail.com
Sun Apr 24 13:14:19 PDT 2011

On Sun, Apr 24, 2011 at 11:48 AM, shag carpet bomb <shag at cleandraws.com> wrote:
> Finally, simply trace the change in fucking name tags at chain stores.
> Started in the mid-80s as well. Clerks became associates, etc. etc. The
> change in terminology came about for the same reason: new managerial
> ideologies associated with TQM/CQI.

Ah, brings back memories. Joke from the time: TQM stands for Timewasting Quirky Meetings.

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