[WS:] My problem with this reasoning is that it is akin to blaming bank tellers or low level managers for the usurious practices of banks and home loans defaults, or screaming at a flight attendant for an overbooked flight. The irony of it is that at the level of direct service provision - employees often work their asses off to help the clients (or students) as much as they can within the confines of the system, and then they get blamed if the upper echelons of the system screw things up.
Wojtek